Frequently asked questions

You get an order confirmation with a reference number straight away, then a short brief form within one business day. Work starts once the brief is returned, and the delivery window on the product page runs from that point.

Yes. Every package lists its included revision rounds on the product page. Additional rounds are charged at the hourly rate for that service, quoted before any extra work begins.

If we have not started work, you get a full refund, no questions asked. Once work is under way we will either fix the issue or refund the unstarted portion of the order — whichever you prefer.

You do. Full commercial rights transfer to you on final delivery, including source files. We only keep a copy for our portfolio, and we will skip that too if you ask.

Cards through our payment processor, plus bank transfer for orders above $1,000. Retainers can be set up on monthly automatic billing.